FAQ & SUPPORT
Here are some frequently asked questions. The fastest way to get support is to check the common issues below.
95% of inquiries we receive are related to these common issues.
Click on each question to view the answer.
I cannot login to the members area / I didn't get the welcome email
Can I buy plans separately?
Where can I see a sample of your plans?
How do I send this as a gift?
Can I access the plans from a mobile / tablet?
Can I view the plans from another computer?
Do you offer a money back guarantee?
Metric or imperial units?
I received an error when I try to order
Can I pay by telephone or send a check?
Is it safe to buy online?
What if my PC crashes and I lose all my files?
How do I change my password?
How do I open and view the plans?
Do your plans comply with building codes?
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